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Please enter your email address so we can send you a link to reset your password. The National Transport Authorities have issued a fresh plea asking people going for COVID-19 tests not to get on public transport. Details of passenger rights to refunds are only available by following a link to a complex page of terms and conditions. The owner of the Tour America travel agency Mary McKenna said Aer Lingus was one of a number of airlines not following EU regulations and refusing to give passengers refunds. Menu. AER Lingus have waived their change fees on flights booked for March, April and May amid the Covid-19 outbreak. Covid-19 Information Please check the relevant country information and local government websites for the latest information before you fly as travel requirements and restrictions are … “I was supposed to travel to New York in April,” said Derek O’Sullivan. It said “refund requests are being actioned via our website, through our social channels and through our call centre”. You'll also need to check the box to let us know you're happy to accept a voucher in lieu of a refund. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. The company said that it was introducing new processes which it hopes will help to speed up its ability to issue refunds. AER LINGUS AND RYANAIR have gotten rid of flight change fees for a period due to Covid-19. “I booked return flights to Lisbon for my family, for June 2016, on October 29th. Customers will be expected to pay any fare difference that there may be at the time of rebooking. *, Aldi announce new on-demand home delivery service, €500,000 seized by Gardai and arrest made in relation to organised crime group, Top apps, accounts and online resources to help you meet your January fitness goals, Tommy Tiernan viewers in awe of Sinead Burke following ‘inspiring’ confession, Revealed: How medics will decide who gets lifesaving care if we run out of ICU beds in doomsday scenario, Family dog stolen last June reunited with owners by gardai after being discovered for sale in UK, Sunday’s COVID-19 figure jumps despite hopes of plateau, People travelling for COVID-19 tests urged not to get on public transport, Patients of COVID-19 at greater risk of mental illness, Gardaí forced to set up checkpoints in Wicklow Mountains due to ‘huge volumes of traffic’, ‘He got exactly what he deserved’ — Sister of murder victim Jason Corbett calls out nasty online troll. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. The sister of murder victim Jason Corbett has shared a disgusting message from an online troll on social media. With more and more cases of the novel coronavirus Covid-19 being diagnosed, it is difficult to keep track of what has become a rapidly changing situation. She also said it was withholding money paid out by travel agents on behalf of clients. “All I want is the money back on to my credit card, but that option is not included in the correspondence.”. “The US authorities won’t let non-Americans in but Aer Lingus is still flying into the country. ... A full refund or travel credit valid on Ryanair flights for the next 12 months will also be offered. Aer Lingus continues to liaise with the Department of Transport, other Government … Bookings made with Aer Lingus If you booked on aerlingus.com and need to cancel a booking please fill out our Refund Request Form. You should receive instructions for resetting your password. The same restrictions apply with Aer Lingus, with none of it customers able to fly out of Ireland for non-essential purposes until the ban is lifted by the Government. Aer Lingus process 250,000 COVID-19 flight refunds as cancellations ongoing Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. If you are using Internet Explorer 9, 10 or 11 our Audio player will not work properly. If said if flights were “proceeding as planned and there is a government-issued travel restriction or travel warning, guests should contact their travel insurer to seek a refund”. Save. Aer Lingus said it was processing an “unprecedented level of refund and voucher applications together with rebooking requests”. Your screen name should follow the standards set out in our. For a better experience use Google Chrome, Firefox or Microsoft Edge. Photograph: Cyril Byrne. The airline is obligated to give you a refund. The Aer Lingus concession applies to those who have flights booked between now and May 31st and is in response to the coronavirus outbreak. “My flight is cancelled and Aer Lingus have offered me two options – to rebook or a voucher,” said John McDonald. 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. Passengers told POLITICO that Ryanair … ... Refunds/Credit from Aer Lingus due to Covid-19 . EasyJet, British Airways and Aer Lingus all say they are happy to process refunds for canceled flights. The airline did not say how much money it has handed back to customers through the refunds. “But Aer Lingus won’t give refunds and are flying ghost planes across the Atlantic that are almost empty. Survivors of COVID-19 are around 20% more likely to suffer from subsequent mental disorders than people suffering from other illnesses, a new study has revealed. Aer Lingus has seen a fall in bookings to northern Italy as flyers worry about the spread of the coronavirus. Aer Lingus has also been accused of side-stepping refund claims from US-bound passengers by flying virtually empty planes across the Atlantic despite the fact that Irish passengers with bookings cannot travel as a result of restrictions imposed by the Trump administration. Further, the calculated amount of refund will be provided to the passenger in the original form of payment within 7 days of cancellation. It said it was operating a reduced schedule to the US “to facilitate repatriation across Europe and North America” and passengers due to travel up to May 31st could change bookings or apply for travel vouchers. Concerned Aer Lingus customers have one less worry today after the airline confirmed it would allow people to change their flights without paying fees amid the Coronavirus pandemic. “A voucher instead of a refund is not acceptable and it is not going to be much use to someone who has lost their job.”. The revelation from the airlines comes after Ryanair revealed to Extra.ie that it handed out over €500 million in refunds after processing just 40% of its requests so far. Please subscribe to sign in to comment. Your Web Browser may be out of date. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. Aer Lingus planning to commence transatlantic flights from UK, Nearly €19,000 in speeding fines handed out in just 5 hours on Slow Down Day, Former Taoisigh among public sector workers to have pension boosts, * Sign up to the Extra.ie survey panel to trial free products and win prizes for your opinions! She said it was attempting to push people into accepting vouchers or alternate bookings instead of giving them money back. The advice comes following a spike in the number of COVID-19 cases in recent... Gardaí have set up checkpoints around the Wicklow Mountains following the 'huge volumes of traffic' in the area. 1. Aer Lingus. Aer Lingus confirmed that any customers who booked flights before March 6 and planned to travel in March, April or May will now be able to move their flights without incurring any fees. Finally - about two weeks before departure date - connected with someone who said they would put through a refund to our credit card. Aer Lingus denied it was denying people refunds and said when flights were cancelled it “provides guests with information in relation to their rights under EU Regulation 261 including, the right to a refund”. This name will appear beside any comments you post. The carrier said on Monday that it is grounding its fleet of more than 300 aircraft due to the coronavirus. If you have booked via Aer Lingus you can: ... COVID 19. Many readers have contacted this newspaper to express concern about Aer Lingus’s policy on refunds. I can’t go but Aer Lingus won’t refund me. An additional 6,888 new cases of COVID-19 have also been confirmed. ‘We apologise to customers but thank them for their continued patience as we work to process these requests in an expedited manner.’. In email correspondence about cancelled flights, Aer Lingus offers passengers alternate bookings and vouchers. A further eight people diagnosed with COVID-19 have died in the Republic of Ireland, the Department of Health announced on Sunday. Apparently our round trip ticket (3/14-3/18) is being considered one trip to avoid refunding us for our return flight (3/18) and two trips to avoid refunding us for our arrival flight (3/14-3/15). Aer Lingus confirmed today it would extend their flexible change policy to existing bookings. Aer Lingus AerClub has given a status extension of 12 months to those with membership anniversary dates between July 2, 2020 and July 31, 2021 Air Canada Aeroplan Altitude status will be extended through December 31, 2021 ; if you achieve Altitude status this year you will be able to gift that status to a friend or loved one as well The European Consumer Centre which polices consumer rights across the EU, stressed that irrespective of what passengers had been told, airlines are “obliged to respect passenger rights which remain unchanged even under such extraordinary circumstances as the Covid-19 restrictions”. He said thousands of people who had paid for flights to the US could not travel because of restrictions. A spokesperson for Aer Lingus told Extra.ie: ‘Aer Lingus is currently processing an unprecedented level of requests for vouchers and refunds. By Will Goodbody. CTRL + SPACE for auto-complete. 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